APP TROUBLESHOOTING
I cannot access my program on your platform, what should I do?
We just closed our old platform and transition to our new app!
Can we please ask you to register for our app with the email you used to purchase your program? You will need a new log in, your old login will not work on the new app but as soon as you register, your programs will be waiting for you there. :)
To register, please follow this link:
https://app.femmenativa.com/auth
Or if you are an iPhone user, you can download the app here:
https://apps.apple.com/gb/app/femme-nativa/id1641671096
If you need any help, please let us know!
APP TROUBLESHOOTING
My order is locked inside the app and it’s been more than an hour since I made the purchase. What should I do?
Please write to us at hello@femmenativa.com and our developers will unlock your order ASAP.
I downloaded the app but it is stuck on the loading screen. What should I do?
This is due to your Internet provider blocking our website.
WHAT YOU CAN DO TO RESOLVE THIS ISSUE
STEP 1
Try to access our app via this via this link.
If you CAN access our app this way and you can log into your account, that’s a good sign. You can continue using this link to access our app on your mobile phone or desktop/laptop computer.
If you CANNOT access our website via this link, please go to STEP 2.
STEP 2
The only way to resolve this problem is to contact your Internet provider directly and ask them to unblock our website app.femmenativa.com for you.
Since you are their client, you are the only person who can do this. We legally cannot give your personal data to your Internet provider (and we would never do such a thing) and they need it so they can check your account with them.
STEP 3
If your Internet provided is one of these 3 providers listed below, we are providing instructions on how you can contact them and ask them to unblock our website – app.femmenativa.com for you:
Xfinity/Comcast
Here you can find instructions on how to ask Xfinity/Comcast to unblock our website app.femmenativa.com for you. You can also reach them toll free, 24/7 at 800.391.3000.
Spectrum
You can ask them to unblock our website app.femmenativa.com for you via this form or you can reach them out via chat here.
Rogers
You can write to them on this address: ignitewifiblock@rci.rogers.com and ask them to unblock our site app.femmenativa.com for you or contact them for technical support on one of the ways shown on this page.
If your Internet provider is not on this list and you’re not sure how to contact them, please feel free to tell us who your Internet provider is at hello@femmenativa.com. We’ll find the best way for you to contact them to resolve this issue ASAP.
I tied accessing your app but I get an error – “server not secure, cannot connect to site” or similar.
This is due to your Internet provider blocking our website.
WHAT YOU CAN DO TO RESOLVE THIS ISSUE
STEP 1
Try to access our app via this via this link.
If you CAN access our app this way and you can log into your account, that’s a good sign. You can continue using this link to access our app on your mobile phone or desktop/laptop computer.
If you CANNOT access our website via this link, please go to STEP 2.
STEP 2
The only way to resolve this problem is to contact your Internet provider directly and ask them to unblock our website app.femmenativa.com for you.
Since you are their client, you are the only person who can do this. We legally cannot give your personal data to your Internet provider (and we would never do such a thing) and they need it so they can check your account with them.
STEP 3
If your Internet provided is one of these 3 providers listed below, we are providing instructions on how you can contact them and ask them to unblock our website – app.femmenativa.com for you:
Xfinity/Comcast
Here you can find instructions on how to ask Xfinity/Comcast to unblock our website app.femmenativa.com for you. You can also reach them toll free, 24/7 at 800.391.3000.
Spectrum
You can ask them to unblock our website app.femmenativa.com for you via this form or you can reach them out via chat here.
Rogers
You can write to them on this address: ignitewifiblock@rci.rogers.com and ask them to unblock our site app.femmenativa.com for you or contact them for technical support on one of the ways shown on this page.
If your Internet provider is not on this list and you’re not sure how to contact them, please feel free to tell us who your Internet provider is at hello@femmenativa.com. We’ll find the best way for you to contact them to resolve this issue ASAP.
ABOUT PROGRAMS
How will I access the program?
You will access the program through our Femme Nativa app. Download the app on the App store on Iphone, create an account, and you will see your program under “Programs”.
You can also access the program through the login section on our website if you’re a desktop or Android user (our team is working very hard to get the app on the Google Play Store too, so please be patient with us!).
You will have lifetime access to your program.
I don’t use the app, can I still access your programs on your platform?
Yes, you can! All programs are available on our desktop version. You will just need to create an account, and then you can access your program there.
What does the Lean Legs Program 1 include?
The Lean Legs Program 1 is an 8 week workout program. All workouts are in full length video format, done with our trainers Narelle and Rachael.
They do the workouts with you from start to finish. There are 4 workouts per week, and all workouts are around 30-45 minutes long.
What does the Lean Legs Program 2 include?
The Lean Legs Program 2 is an 8 week workout program. All workouts are in full length video format, done with our trainer Rachael.
She does the workout with you from start to finish. There are 4 workouts per week, and all workouts are around 30 minutes long.
What does the GAL Program include?
The GAL Program is an 8 week workout program. All workouts are in full length video format, filmed in a studio with voiceovers, with our amazing trainers Jennie, Sally and Dijana.
They do the workouts with you from start to finish. There are 4 workouts per week, and all workouts are around 30-45 minutes long.
What is the difference between LLP1, LLP2 and GAL?
LLP1:
- Led by Narelle and Rachael
- Workout are around 30-45 minutes
- Workouts are more suitable for beginner to intermediate fitness levels
- All workouts are from the original 3 Steps to Lean Legs eBook
- Beginner
LLP2:
- Led by Rachael
- All workouts are under 30 minutes
- More challenging workouts with new exercises
- The addition of resistance band and light dumbbells
- Improved quality of video and audio
- Intermediate to advanced
GAL:
- Led by Sally, Jennie and Dijana
- All workouts are filmed in a studio with voice over by Rachael
- Workouts are focused on toning your legs, booty and abs
- All workouts are 30-45 minutes
- Intermediate to advanced
Can I do Lean Legs Program 2 if I haven’t done Lean Legs Program 1?
Yes! You can do LLP2 if you haven’t done LLP1. LLP2 has shorter, but more challenging workouts.
LLP1 is done by trainers Rachael and Narelle, and LLP2 is done with trainer Rachael.
Can I still purchase your ebook program?
The 3 Steps To Lean Legs ebook is no longer available for purchase. However, the workouts from the eBook are available in full length video format in the LL1 Program.
And the cardio guide, workout schedule and meal plans can be purchased with the Next Level You and Ultimate VIP Packages. These will then be delivered via the app instead of PDF format.
Is there a bundle of LLP1 and LLP2 that I can purchase at a discounted price?
Right now, we don’t have any bundles available for Lean Legs Program 1 and Lean Legs Program 2 but we have several packages that you can choose from.
I am an old customer, do I get access to your LLP2/app?
The Lean Legs Program 2 is a different program so in order to access it, you would need to purchase it separately. Once you do, it will be available on the app and desktop through the login section of our website :)
Access to all of the app features will depend on which package you buy.
ABOUT PACKAGES
What is the difference between the packages?
The Healthy Start package includes one program of your choice (LLP1, LLP2, GAL) and lifetime access to it.
You will also receive free features on the app:
- Full community access with our amazing tribe
- Tracking features to upload your progress
- A 7-day free weight loss meal plan
- Lean Legs Challenge
Please note that you won’t get paid features to the app which come with a subscription such as challenges, workout library, and at-home cardio workouts.
The Next Level You package comes with one program of your choice and:
- A workout schedule
- Cardio guidelines
- 8-week meal plans with recipes (both vegan and non-vegan)
You get lifetime access to all of these. You will also get 3-month access to the app with all its features.
The last package is the Ultimate VIP package and it includes everything from the Next Level Your package, plus:
- 12-month access to the app and its paid features
- Exclusive discounts for the upcoming programs
- 8-week meal plans with recipes (both vegan and non-vegan)
- Deep-dive educational videos with Rachael on these 4 topics – how to lose fat and cellulite from the stubborn areas, motivation and how to work out consistently, intuitive eating, and weight loss plateaus
ABOUT NUTRITION
Does the App include a nutrition plan?
If you get our Next Level You package or Ultimate VIP package, you will have our nutrition plans, recipes and guides for all 3 body types.
The nutrition plan is gluten, dairy and refined sugar free, and it has been tailored for weight loss.
Can I follow the nutrition plan if I’m vegan or have allergies?
The nutrition plan has not been tailored for vegans / vegetarians or people with allergies. However, the recipes are easy to modify.
ABOUT PAYMENTS
How can I pay for your program?
You can pay for the Lean Legs Program by PayPal or credit / debit card.
We do not offer payment plans.
What if I pay and don’t receive it?
If you do not receive it, please check your spam folder. If you still don’t receive it, please email us at hello@femmenativa.com and we will send it to you ASAP.
What will happen after my subscription expires?
After your subscription expires, you will still be able to access your program, as well as any other products you purchased, and all of the free app features.
GENERAL QUESTIONS
Does the program work on iPhones and Androids?
Yes, the program will work on your iPhone or Android phone.
I already have one of your programs, can I see it on the app?
You won’t be able to see the program you previously purchased on the app yet. But our team is working really hard on it, so this option should be available very soon.
Until then, you can access your programs via the platform you have been using.
I bought the wrong video program. I wanted to buy LL1 but I bought LL2. Can I exchange them?
Yes, you can swap them. We have refunded your LL2 purchase so you will no longer be able to see it on the app.
You’ll just need to purchase LL1. Once you do this, you’ll be able to see it on the app and desktop version.
What if I need extra support during the program or have questions?
If you have any questions or would like extra support from Rachael and her team, feel free to email at hello@femmenativa.com
It’s FREE
Hello! I am wondering if this program is suitable for young adults (i.e. 16-25 years old). Will it be as effective? Thanks!
Hi lovely, yes definitely! You can start from the Lean Legs 1 Program since it was designed for beginner to intermediate fitness level <3 Here is the link so you can check the details for it!
For those replacing weekly HIIT workouts with walking, how many steps and how long? I am following the Endomorph guide, and am meeting the 10,00 steps, along with 3-4 Resistance training workouts. Each Resistance training workout is accompanied by a 20 minute walk. I am refraining from HIIT workouts as a Mesomorph. For those replacing HIIT workouts with walking, how many steps and how long would be the equivalent. Thank you.
Hi lovely! If you’re currenly following our program, you can change the body type and version on your account. That way, you can follow the endomorph version without any HIIT. You can also replace HIIT with other light-intensity bodyweight workouts and just incorporate power walking 5-6x a week. :)
What weights for dumbells and ankles are best for the video course?
Hey lovely! We recommend using 2-5lbs :)
Is this each leg? I currently have 1.5kg each leg, so 3kg total. Will these bulk me up too much as an endomorph?
Yes, this is 2-5lbs per leg :)
Hi, do you have a workout program for lean legs that can be carried solely at home without having the need to go out of the house. Not everyone has the time and security to head outside of home to do brisk walking or jog. I hope you understand! Love your lean legs course but walking 45 mins outside is not ideal
I agree; I really struggled to incorporate the walking every morning because I work at 9am. It would mean starting at 7am which is not ideal. I did try for a week but struggled after week 1. It was impossible. So I could only do the circuit workouts/running in the evening. I am not sure if it is designed for working ladies depending on their job types.
hi lovely, if running/walking outside is too much for you, you can cut back and do as much as you can :) You can also try purchasing our At Home Cardio Workouts Package as this is designed for women who are busy and can’t do cardio outside. Here is the link so you can check the details and purchase it <3
Hi! Will I have access to the LL1 program (the full-length videos) when it comes to the app if I have bought The 3 Steps To Lean Legs program? Or do I have to purchase it?
Hi lovely! Even though they have the same exercises, the workouts in Lean Kegs Program 1 are in the form of full-length workout videos that’s why you have to purchase it separately. I hope this helps! xx
I can not find the link to log in from my desktop computer. Please advise.
Thank you
Hi lovely!
To login to our Lean Legs Platform, you may use this link.
To access the web version of Femme Nativa app, please go to this link.
I hope this helps. xx
Hi there, I would like to buy your 16 week program but was wondering how to continue once I v completed it?
Hey lovely! Our programs our a one-time purchase so you get lifetime access to them. To maintain or achieve greater results, feel free to do several rounds at your own pace. :)
Hi Rachael! I want to lose weight but also I want to have skinny legs and, In general, a skinny body. I have the program for mesomorph, but I don’t Know if I have to do running and Hiit for skinny legs. I Know they are good for weight lose, but they also build muscle. I only want a skinny body without muscle, but also I want to lose weight. Do I need to do running and Hiit? Or it is better if I only do light resistance training and walking??
Thank you so much ❤️
Hey lovely! As a mesomorph, one HIIT per week is totally fine and the one included in the programs was designed to not cause any bulkiness at all so don’t worry ;) When it comes to running, feel free to skip it and replace it with additional power walking instead. If you have any other concerns, feel free to reach out at hello@femmenativa.com
Hi, do you have a workout program for lean legs that can be carried solely at home without having the need to go out of the house. Not everyone has the time and security to head outside of home to do brisk walking or jog. I hope you understand! Love your lean legs course but walking 45 mins outside is not ideal
Hi there Team
Just a small complaint – right now as I’m reading the FAQs there is a box that has appeared on the right of screen which is the body type quizz – I cannot get rid of it and it obscures what I am reading – I cannot find any way to remove it – do you have any info on this as it is really annoying.
Thanks a ton.
I just bought the bundle and was wondering how do I combine the lean legs and the GAL programs? Can they be combined?
Hey lovely! To avoid overtraining, it would be best if you do them separately. After finishing the first program, we recommend taking a one week break before starting the next one. :)